Your Complete Answering Service Company


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INNOVATION   -   CUSTOMER SATISFACTION  -  REAL TIME CALLOUTS

Live Answering Service

Relay provides nationwide answering service and inbound call center service that helps you keep your customers happy. Because of our customizable answering service options, we're sure we have a plan to fit your needs.

Benefits of using our Answering Service

  • Free toll-free 800 number
  • Live Web Order Shopping Assist.
  • Customizable dynamic scripting system
  • Online calendar and appointments
  • Your messages are either real time
    or via e-mail or text or cell whenever
    you want and where ever you want.
  • 24 hours a day 7 days a week live answering service
 High Volume Discounts
Available!

Whether you are building a new company or trying to increase sales and productivity, you may not have enough time for the small tasks that drive your day-to-day business. Phone calls can come in around the clock, meaning you are missing connections with potential customers.

Even if it is difficult to determine how these missed connections are affecting your business, a live operator helps keep callers with you rather than moving along to a competitor who can assist them faster.

 
   
Please feel free to contact Relay for more information or to subscribe to our services >
Contact Us
  • Live telephone answering service operates 24 hours daily answering calls and taking
        messages
  • After Hours call processing and On Call dispatching for specialized  clients and    
        handling and/or emergency follow up procedures. 
  • Security and/or client check in for "Where-Abouts"  safety.
  • Computer Technology is utilized to handle data and call traffic
        for accuracy, dependability, and message delivery.

  •  Answering Service discounts for high volume clients.

     Call Handling - Answering Service
     Messages are taken and typed into a specialized computer
     which saves the message, displays specialty instructions on
     the screen and prompts information to aid the Call Attendant
     through the processing of the call.

     Special scripting is available for a nominal fee for large
     accounts and for detailed and delicate call handling.

     Messages - Answering Service
     Call message taking is important and information is repeated
     to the caller to insure accuracy.  Messages are time stamped
     and dated and can be delivered through a variety of ways
     depending on your needs.

     Time Sensitive vs. Per Call Billing
     Messages can be charged either by time or per call.  There
     are advantages to both depending on your situation.

        Time Sensitive billing charges the call by the minute.  The first 6
         seconds of each call is at no charge which saves you money
         with unwanted calls.

             Per Call billing is great for budgeting calls for taking orders and are
         not sure how long the customer will be on the line.  You can
         estimate the number of calls anticipating and the cost per call and
         arrive at an budget for the week, for the month, or for the year.

     Auto Answer and Specialized Greetings learn more
        With automation at our fingertips, why not use technology to help
          earn a few extra dollars?  We offer Greeting Automation to inform
          your customers of sales events, promotions, savings coupons and
          more with automated greeting access prior to a live Call Attendant
          answering your calls.

     Call Handling and Call Control
        Each call is handled professionally and with attention to detail. 
          Call  control is where we ask the questions and lead the caller
          from start  to finish efficiently and with courtesy.

     Customer Satisfaction
        We strive for customer satisfaction and that happens by taking
          care of each caller.  If don't take care of their customers, then
          someone else will, and that's why we go through great lengths to
          provide weekly training and call monitoring to ensure accurate and
          detailed messaging.

     Call Etiquette
        Professional speaking is important with call handling.  We try to
          use words that are professional and to the point and with respect
          and professional courtesy.  Just another part of our service that
          sets us apart from the most call centers.     

     Tele-Messaging Attendant Training
          Each Call Attendant has to complete an intense training class and
          successfully complete the training course prior to taking their first
          call.  
    • TAS made easy. 

                    The use of clear and easy instructions help calls process easily
                    and with less chance of possible error.  Complicated instructions
                    take more time, become confusing, and may make updating
                    instructions a night-mare for on-call situations and/or for our
                    clients. 

    Privacy - We take great pride keeping your information private.  We do not sell information nor do we keep any records of personal matters and/or account messages past 30 days.  No Exceptions.

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    Notification methods:  Wave file to e-mail, computer, voicemail, other // call outs,  e-mail,  fax  or just voice mail