Relay’s Experience, Training, & Attention to Detail in programming your account ensures every call we answer is handled exactly how you wish.

Relay’s extensive Client Requirement Worksheets enable you to tell us exactly how we should handle all of your calls including important and emergency ones.

Relay can make appointments, patch callers together, provide special instructions to callers, call out “ON CALL” personnel, and a host of other services.

Relay will provide you with a dedicated circuit in which to call forward your telephone line without sharing it with other clients.

Relay provides many ways for your to retrieve your routine calls such as voice mail, email, call out service, or you may call in and speak to a live person.

Relay monitors calls for quality control and traffic volume to ensure we always have enough staff on duty to answer your calls immediately.

INNOVATION   -   CUSTOMER SATISFACTION  -  REAL TIME CALLOUTS

		Customer Satisfaction
Our specialized  team helps provide the comfort of treating your customers like gold.  We answer and offer a tremendous variety of services.  Please  browse our web site and feel free to ask us about any service that you do not see offered.  We can usually customize our services to meet your business  and / or personal needs.
Radio & Nextel Dispatching	Account Team Specialists
Call Handling - Answering Service  Messages are taken and typed into a specialized computer  which saves the message, displays specialty instructions on  the screen and prompts information to aid the Call Attendant  through the processing of the call.  Special scripting is available for a nominal fee for large  accounts and for detailed and delicate call handling.   Time Sensitive vs. Per Call Billing  Messages can be charged either by time or per call.  There  are advantages to both depending on your situation.     Time Sensitive billing charges the call by the minute.  The first 6      seconds of each call is at no charge which saves you money      with unwanted calls.      Per Call billing is great for budgeting calls for taking orders and are      not sure how long the customer will be on the line.  You can      estimate the number of calls anticipating and the cost per call and      arrive at an budget for the week, for the month, or for the year. Billing  > more

 

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• Live telephone answering service operates 24 hours daily answering calls and taking messages
  
• After Hours call processing and On Call dispatching for specialized  clients and handling and/or emergency follow up procedures. 
  
• Security and/or client check in for "Where Abouts" safety.
  
• Computer Technology is utilized to handle data and call traffic
  for accuracy, dependability, and message delivery.
• Answering Service discounts for high volume clients.