Order Taking and Web Order taking - Answering Services

• Live telephone Order Taking service operates 24 hours daily answering calls and taking messages
• Computer Technology is utilized to handle data and call traffic for accuracy and dependability.
• Report features help us to stand apart from the rest.  We have many delivery options available for delivering messages and orders to you and/or your shipping facility.

Relay’s Experience, Training, & Attention to Detail in programming your account ensures every call we answer is handled exactly how
     you wish.

The first image a customer has of your company is provided by an Order Entry TeleMessaging Attendant. RELAY prides itself on having a professional staff who are specially trained, one on one, to know every customer’s business and product line, and the use of state-of-the-art equipment to process orders and maintain a complete database.

RELAY's Call Center Order Entry Technology also offers:

• Customized data and text script inserted for our order taking staff to read aloud to a caller as an order is being placed. Up-sell and cross-sell options with multiple scripting screens are used extensively.

• Automatic calculations of dollar amounts, applicable taxes, shipping charges, and quantity discounts allow our order takers to process your orders quickly, correctly and efficiently.

• Special "Help Desk" features provide our operators with the ability to answer any question a customer may ask. Updates and changes to this information can be made at any time by down loading directly or by manual data entry.

• Special attention to staff familiarization with your company and your products allow our order takers to encourage your customers to take advantage of other products and services you offer.

• Credit Card Transactions on-line – verifying and authorizing credit card purchases for American Express, Master Card, Visa, Discover Card, Diner’s Club.

• Our system can automatically generate form letters to your customers, as well as print packing slips or invoices for your fulfillment purposes.

• Our software can create customized management reports allowing you to analyze your customer base and advertise more effectively.

• Your orders and reports can be accessed directly via modem with password protection using our computerized Bulletin Board; or, information can be transmitted daily via optional fax service.

Let RELAY COMMUNICATIONS CENTER become your Order Entry Department.

ORDER PROCESSING

Relay links directly to the “Order Form” of a client’s web site for immediate data entry, credit card charging, and order fulfillment.

Relay can maintain a separate data base including pricing, inventory lists, shipping and handling fees, Q&A scripts, and other specially requested information.