Training, & Attention to Detail in programming your
account ensures every call we answer is handled exactly
The first image
a customer has of your company is provided by an
Order Entry TeleMessaging Attendant.
RELAY prides itself
on having a professional staff who are specially
trained, one on one, to know every customer’s business
and product line, and the use of state-of-the-art
equipment to process orders and maintain a complete
RELAY's Call Center Order
Entry Technology also offers:
Customized data and text script inserted for our
order taking staff to read aloud to a caller as an
order is being placed. Up-sell and cross-sell
options with multiple scripting screens are used
calculations of dollar amounts, applicable taxes,
shipping charges, and quantity discounts allow our
order takers to process your orders quickly,
correctly and efficiently.
Special "Help Desk" features provide our operators
with the ability to answer any question a customer
may ask. Updates and changes to this information can
be made at any time by down loading directly or by
manual data entry.
Special attention to staff familiarization with your
company and your products allow our order takers to
encourage your customers to take advantage of other
products and services you offer.
Credit Card Transactions on-line – verifying and
authorizing credit card purchases for American
Express, Master Card, Visa, Discover Card, Diner’s
Our system can automatically generate form letters
to your customers, as well as print packing slips or
invoices for your fulfillment purposes.
Our software can create customized management
reports allowing you to analyze your customer base
and advertise more effectively.
Your orders and reports can be accessed directly via
modem with password protection using our
computerized Bulletin Board; or, information can be
transmitted daily via optional fax service.
COMMUNICATIONS CENTER become your Order Entry
Relay links directly to the
“Order Form” of a client’s web site for immediate data
entry, credit card charging, and order fulfillment.
Relay can maintain a separate data base including
pricing, inventory lists, shipping and handling fees,
Q&A scripts, and other specially requested information.
your caller looking to place an order
or for help with an existing order..
to getting the packages there.