Relay is a provider of Order Taking answering service applications and dispatching tools. Learn more about Order Taking Services. Order Taking Services and fulfillment.

Web Order Taking

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Web Order Taking
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A Nationwide Call Center
with a local touch      
since 1968           
Every Hour - Every Day
                                                                                                             



            
         Web Order Service offers your customers ease when ordering your products from your website.

              Some folks like to order over the phone rather than going through a long process of ordering online.

              Persons with difficulty manipulating a computer and/or a keyboard or mouse will like this added service.

              If you are not set up for online phone orders, we can take the call and go onto your website and place the
               order for your client while they are on the phone with us.

  • Live telephone Order Taking service operates 24 hours daily answering calls and taking messages
  • Computer Technology is utilized to handle data and call traffic for accuracy and dependability.
  • Report features help us to stand apart from the rest.  We have many delivery options available for delivering messages and orders to you and/or your shipping facility.

experience Relay’s Experience, Training, & Attention to Detail in programming your account ensures every call we answer is handled exactly how
     you wish.

professional staff The first image a customer has of your company is provided by an Order Entry TeleMessaging Attendant. RELAY prides itself on having a professional staff who are specially trained, one on one, to know every customer’s business and product line, and the use of state-of-the-art equipment to process orders and maintain a complete database.


RELAY's Call Center Order Entry Technology also offers:

  • customized data Customized data and text script inserted for our order taking staff to read aloud to a caller as an order is being placed. Up-sell and cross-sell options with multiple scripting screens are used extensively.
  • automatic billing Automatic calculations of dollar amounts, applicable taxes, shipping charges, and quantity discounts allow our order takers to process your orders quickly, correctly and efficiently.
  • help desk Special "Help Desk" features provide our operators with the ability to answer any question a customer may ask. Updates and changes to this information can be made at any time by down loading directly or by manual data entry.
  • great staff Special attention to staff familiarization with your company and your products allow our order takers to encourage your customers to take advantage of other products and services you offer.
  • credit card payments Credit Card Transactions on-line – verifying and authorizing credit card purchases for American Express, Master Card, Visa, Discover Card, Diner’s Club.
  • e invoicing and or regular mailing of invoices Our system can automatically generate form letters to your customers, as well as print packing slips or invoices for your fulfillment purposes.
  • customized services Our software can create customized management reports allowing you to analyze your customer base and advertise more effectively.
  • multiple dispatching service packages Your orders and reports can be accessed directly via modem with password protection using our computerized Bulletin Board; or, information can be transmitted daily via optional fax service.

Let RELAY COMMUNICATIONS CENTER become your Order Entry Department.

ORDER PROCESSING


order taking Relay links directly to the “Order Form” of a client’s web site for immediate data entry, credit card charging, and order fulfillment.

inventory Relay can maintain a separate data base including pricing, inventory lists, shipping and handling fees, Q&A scripts, and other specially requested information.

From your caller looking to place an order or for help with an existing order..  to getting the packages there.
 

                           Ship your products - Process phone orders -
Handle important calls with formula scripts for ease in call handling - Relay can customize
your account(s) to help  meet your communication and service needs.

 

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